Privacy Policy

1. Data controller

The controller responsible for the processing carried out in connection with Cœurs Hors Ligne is currently Christophe Aigouy, and subsequently the sole proprietorship operating Cœurs Hors Ligne once it is registered.

Contact regarding personal data: support@coeurshorsligne.fr .

2. Data that may be processed

• registration and identification data;
• contact details and account information;
• information making up the profile;
• dating preferences and questionnaire answers;
• photos and content voluntarily submitted;
• information required for certification procedures;
• connection data and security information;
• support exchanges and reports;
• data required for billing when paid services are opened;
• audience measurement data where consent has been given.

4. Purposes

Data may in particular be used to:

• create, secure and manage accounts;
• display and operate profiles;
• offer compatibility results and introductions;
• carry out certification procedures;
• prevent fraud, abuse and dangerous behaviour;
• manage reports and moderation;
• respond to support requests;
• ensure the operation and technical security of the website;
• comply with legal and regulatory obligations;
• measure audience statistics after consent.

5. Legal bases

Depending on the purpose, processing may be based on performance of the contract or pre-contractual measures, compliance with a legal obligation, the legitimate interests of Cœurs Hors Ligne, consent or, for special categories of personal data, explicit consent or any other basis permitted by applicable law.

6. Recipients and processors

Data is accessible only to persons and service providers who need access to it in order to operate the service.

The infrastructure is notably provided by OVHcloud, which acts as a service provider and, for the processing concerned, as a processor under the conditions set out in its data processing agreement.

Google Analytics may receive audience measurement data only after the user has given consent.

Future payment or verification providers will be identified in this policy when they are actually activated.

7. Retention period

Data is retained for a period proportionate to the purposes pursued and is not kept longer than necessary, subject to legal obligations relating to retention, evidence and archiving.

A detailed retention schedule will be maintained and updated when commercial services open and the various features of the service are activated.

8. Security

Cœurs Hors Ligne implements technical and organisational measures designed to limit unauthorised access, loss, alteration, disclosure and misuse of data.

These measures include, in particular, the use of HTTPS, access management, logging of certain operations, backups and account protection mechanisms.

9. Your rights

Subject to the conditions provided by applicable law, you may in particular request access, rectification, erasure, restriction of processing, data portability or exercise your right to object.

Where processing is based on your consent, you may withdraw it at any time.

Requests may be sent to: support@coeurshorsligne.fr .

You also have the right to lodge a complaint with the CNIL.

10. International transfers

Certain technical service providers may process data from countries outside the European Economic Area. Where necessary, such transfers must be governed by the safeguards required by applicable law.